"Secret passengers" appeared at the Ufa Airport
UFA, 10 March 2016. /Bashinform News Agency,Arina Rakhimkulova, Ksenia Kalinina/.
The Ufa Airport launched the "Secret Passenger" program aimed at improving the services of the air hub. Anyone can take part in it and express his opinion on the services of the airport.
Passengers will be asked to evaluate all stages of pre- flight and post-flight service — cleanliness and convenience of terminals, quality of employees work, passport control organization.
Results of the program will be announced at the end of the year. The most active participants will get prizes — souvenirs and certificates for free service in the business hall.
To become a "secret passenger", you need to send an application in a free form to e-mail email@example.com. In response to a letter the respondent will be sent a unique number and a questionnaire form. Also questionnaires are available at the information desks in the terminals of domestic and international air services, or can be downloaded from the airport website.