26 September 2011, Monday, 15:28
author: Alfia Sharafutdinova
Russia joined the list of the countries – the members of the international association of financial ombudsmen. This decision has been made at the conference with the participation of public conciliators from 25 countries, including Australia, Armenia, the Great Britain, Spain, the USA and other countries and held in Canada. It is reported by the Russian Regional Banks Association, which is going to present Russian Federation in this organization.
“This international association possesses the unique experience in sphere of alternative settlement of disputes in financial sphere, which comprehension Russian financial industry really needs” – the Vice-President of the Russian Regional Banks Association Oleg Ivanov said.
The institution of financial ombudsmen started working in Russia in October 2010 and the State Duma deputy Paul Medvedev became the first public conciliator in the Russian financial market.
The main aim of an ombudsman is to settle the disputes between citizens and financial organizations of the country – banks, insurance companies, pawn shops etc – not driving the case to the court. Only natural persons may ask the ombudsman for help and at that his services for them are absolutely free.